Help and Guides
Everything you need to prepare your phone and complete your sale, in one place. We are adding more guides, so check back if you cannot find what you are looking for.
Browse our guides
How to factory reset your phone
Wipe your personal data properly before your phone changes hands.
Read the guide →
How to remove iCloud and Find My
A mandatory step before recycling any Apple device.
Read the guide →
How to back up your phone
Keep your photos, contacts, and messages before you wipe the device.
Read the guide →
What condition is my phone in?
Grade your phone accurately so the price you see is the price you receive.
Read the guide →
How to send your phone
Postage labels, packing, and proof of posting explained.
Read the guide →
When do I get paid?
What to expect at each stage, from posting to cleared funds.
Read the guide →
Is it safe to sell my phone?
What happens to your data, your phone, and your payment.
Read the guide →
Revised offers explained
What happens if a recycler changes your quote after inspection.
Read the guide →
Frequently asked questions
Quick answers on quotes, condition, postage, payment, and data security.
See all FAQs →